For Patients & Guests
Patient Information Center
A hospital stay can be a very difficult time for both patients and their families. At EASTAR Health System, we are committed to making your visit as comfortable and stress-free as possible. Here in our Patient Information Center, you’ll find the answers to all your questions—everything from admissions and registration to billing and medical insurance. Of course, if you ever have a question, please feel free to call 918-682-5501. We’ll do everything we can to make you feel right at home.
Patient Rights & Responsibilities
While you are a patient at EASTAR Health Services, your rights include the following:
- You have the right to considerate and respectful care.
- You have the right to be well-informed about your illness, possible treatments and likely outcome, and to discuss this information with your doctor.
- You have the right to know the names and roles of people treating you.
- You have the right to consent to or refuse a treatment, as permitted by law, throughout your hospital stay. If you refuse a recommended treatment, you will receive other needed and available care.
- You have the right to have an advance directive, such as a living will or health care proxy. These documents express your choices about your future care or name someone to decide if you cannot speak for yourself. If you have a written advance directive, you should provide a copy to the hospital, your family and your doctor.
- You have the right to privacy. The hospital, your doctor and others caring for you will protect your privacy as much as possible.
- You have the right to expect that treatment records are confidential unless you have given permission to release information or reporting is required or permitted by law. When the hospital releases records to others, such as insurers, it emphasizes that the records are confidential.
- You have the right to review your medical records and to have the information explained, except when restricted by law.
- You have the right to expect that the hospital will give you necessary health services to the best of its ability. Treatment, referral, or transfer may be recommended. If transfer is recommended or requested, you will be informed of risks, benefits and alternatives. You will not be transferred until a physician within an institution agrees to accept you.
- You have the right to know if this hospital has relationships with outside parties that may influence your treatment and care. These relationships may be with educational institutions, other health care providers or insurers.
- You have the right to consent or decline to take part in research affecting your care. If you choose not to take part, you will receive the most effective care the hospital otherwise provides.
- You have the right to be told of realistic care alternatives when hospital care is no longer appropriate.
- You have the right to know about hospital rules that affect you and your treatment, and about charges and payment methods.
- You have the right to know about hospital resources, such as patient representatives or ethics committees, that can help you resolve problems and questions about your hospital stay and care.
- You have the right to expect that a family member or representative and physician will be notified promptly of the patient’s admission to the hospital.
- You have the right to be free from restraints as a means of convenience or retaliation by staff.
- You have the right to appropriate assessment and management of pain.
- You have the right to receive care in a safe setting, free from verbal or physical abuse or harassment.
- You have the right to file a grievance. To file a grievance, call 684-2589, and a representative will contact you.
A grievance can also be filed with:
Oklahoma State Department of Health
1000 NE 10th Street
Oklahoma City, OK 73117-1299
Your Responsibilities as a Patient
You have responsibilities as a patient. You are responsible for providing information about your health, including past illnesses, hospital stays and use of medicine. You are responsible for asking questions when you do not understand information or instructions. If you believe you can’t follow through with your treatment, you are responsible for telling your doctor.
This hospital works to provide care efficiently and fairly to all patients and the community. You and your visitors are responsible for being considerate of the needs of other patients, staff and the hospital. You are responsible for providing information for insurance and for working with the hospital to arrange payment when needed.
Your health depends not just on your hospital care but in the long term, on the decisions you make in your daily life. You are responsible for recognizing the effect of lifestyle on your personal health.
A hospital serves many purposes. Hospitals work to improve people’s health; treat people with injury and disease; educate doctors, health professionals, patients and community members; and improve understanding of health and disease. In carrying out these activities, this institution works to respect your values and dignity.